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1. Which conflict management style is most appropriate when a quick decision is needed, even if it means sacrificing some relationship harmony?

  • Collaborating
  • Compromising
  • Accommodating
  • Competing

2. A manager observes two team members arguing about project deadlines. What's the FIRST step the manager should take?

  • Immediately impose a solution
  • Actively listen to understand each person's perspective.
  • Ignore the conflict and hope it resolves itself.
  • Publicly reprimand both individuals

3. The 'Thomas-Kilmann Conflict Mode Instrument' identifies five conflict handling modes. Which of these is NOT one of them?

  • Competing
  • Collaborating
  • Negotiating
  • Accommodating

4. Which conflict management style prioritizes maintaining the relationship over achieving a specific outcome?

  • Competing
  • Avoiding
  • Accommodating
  • Compromising

5. What is a potential drawback of consistently using the 'avoiding' conflict management style?

  • Increased team cohesion
  • Improved efficiency
  • Unresolved issues festering and potentially escalating
  • Enhanced individual creativity

6. In which situation would a 'collaborating' conflict management style be LEAST effective?

  • A complex problem requiring multiple perspectives.
  • A time-sensitive issue with a simple solution
  • A conflict between individuals with highly opposing viewpoints
  • A conflict involving deeply entrenched values.

7. What is a key element of effective conflict resolution?

  • Ignoring the emotions involved
  • Focusing solely on finding a quick solution
  • Open and honest communication
  • Blaming individuals for the conflict

8. Compromise as a conflict management style is best described as:

  • A win-win solution for all parties involved
  • A partial win for each party, involving mutual concessions
  • A complete win for one party and a complete loss for the other
  • Avoiding the conflict altogether

9. Which of the following is NOT a benefit of effective conflict management?

  • Improved team morale
  • Increased productivity
  • Heightened levels of stress and anxiety
  • Stronger relationships within the team

10. What is the role of empathy in conflict management?

  • It's unnecessary; focus on facts only
  • It encourages aggressive behavior to win the argument
  • It helps to understand the other person's perspective and emotions
  • It's irrelevant in resolving conflicts

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