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1. Which of the following is NOT typically a root cause of conflict stemming from organizational structure?

  • Unclear roles and responsibilities
  • Effective communication channels
  • Excessive workload distribution
  • Lack of authority and autonomy

2. A conflict arises between two departments over budget allocation. This is primarily a conflict based on:

  • Personal differences
  • Values
  • Resources
  • Goals

3. What conflict management style involves finding a solution that partially satisfies both parties involved?

  • Avoiding
  • Competing
  • Compromising
  • Accommodating

4. Differing opinions about the best way to achieve organizational goals often lead to what type of conflict?

  • Process conflict
  • Relationship conflict
  • Task conflict
  • Intergroup conflict

5. Which of the following is an example of a personality-based conflict source?

  • Differing interpretations of a company policy
  • Competition for limited resources
  • Incompatible work styles
  • Differing opinions on project deadlines

6. The lack of trust and open communication between team members can often escalate into what kind of conflict?

  • Task conflict
  • Relationship conflict
  • Process conflict
  • Structural conflict

7. Ambiguous reporting structures can frequently lead to which type of conflict?

  • Interpersonal conflict
  • Intragroup conflict
  • Intergroup conflict
  • Procedural conflict

8. A company merges with another, resulting in conflicting organizational cultures. This is an example of conflict stemming from:

  • Communication barriers
  • Personality clashes
  • Organizational change
  • Resource scarcity

9. How can a lack of clear goals contribute to conflict within an organization?

  • It fosters a collaborative environment.
  • It creates uncertainty and competing priorities.
  • It improves communication and understanding.
  • It leads to increased efficiency and productivity.

10. Which of the following is NOT a constructive approach to resolving conflict in the workplace?

  • Active listening and empathy
  • Open and honest communication
  • Focusing on personalities rather than issues
  • Collaboration and compromise

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