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1. Which of the following is NOT a key element of two-way personal communication in personal management?

  • Active listening
  • One-sided directives
  • Clear and concise messaging
  • Open feedback channels

2. Effective two-way communication fosters what kind of work environment?

  • Competitive and individualistic
  • Collaborative and trusting
  • Rigid and hierarchical
  • Uncertain and unpredictable

3. What is a crucial skill for effective two-way communication?

  • Ignoring feedback
  • Interrupting frequently
  • Active listening
  • Dominating the conversation

4. Which communication method best facilitates two-way personal communication?

  • Mass email
  • One-on-one meeting
  • Company-wide announcement
  • Memorandum

5. What should be avoided to maintain effective two-way communication?

  • Open dialogue
  • Clarifying questions
  • Assumptions and judgments
  • Active listening

6. How does two-way communication impact employee morale?

  • It negatively impacts morale
  • It has no effect on morale.
  • It generally improves morale.
  • It unpredictably affects morale

7. What's a benefit of using nonverbal cues in two-way communication?

  • It adds complexity to the conversation
  • It reinforces the verbal message
  • It makes communication less efficient
  • It is entirely unnecessary

8. In two-way communication, what does paraphrasing help achieve?

  • Confusion
  • Misunderstanding
  • Confirmation of understanding
  • Domination of the conversation

9. Why is providing feedback essential in two-way communication?

  • To avoid further conversation
  • To ensure understanding and improvement
  • To create a sense of superiority
  • To discourage future interaction

10. Regular feedback sessions are crucial for:

  • Ignoring employee concerns
  • Maintaining status quo
  • Improving performance and addressing issues
  • Creating unnecessary workload

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